Below is a list of our most frequently asked questions. If you are unable to find the answer that you are looking for, click on the live chat button on the right to chat with one of our representatives.
When will my order be shipped?
Once we receive your order (including any customer supplied artwork and proofs have been approved), it takes about 4 business days for processing and production of most Cordial Greetings cards, desk and wall calendars. Blank items may ship more quickly. Pocket planners, easel desk calendars and gift items have longer production times; See the ordering pages for each item for specific schedules. Most products ship ground from MN which takes 2 to 5 business days, depending on the destination. Shipping may be upgraded to Second Day or Next Day air. Please see the Shipping chart for prices.
What is Bill Me?
You may choose the Bill Me Online Payment option during the checkout process in lieu of a credit card.
Please note: All orders placed using a line of credit (the Bill Me option) will be processed thru our credit department. This process can take up to 24 hours and could cause a potential delay in the production of your order.
Terms: Net 10 days Partial payment is required on first-time orders over $300. In order to avoid delays on the processing of your order, we accept full payment via all major credit cards.
Can I get my company logo printed on the cards and calendars?
Yes, logos may be added to the personalization for an additional $25 per logo per item.
What is the logo charge for?
The logo charge is to scan, size and store your artwork. Your logo will then be kept in an electronic file for easy reordering.
What typestyle will my imprint be in?
Cordial Greetings uses New Century Schoolbook upper and lower case font for personalization on all imprinted items. Other typestyles are available; please contact Customer Service at 1-800-257-8276 or email us at firstname.lastname@example.org. Verses are printed in a variety of typestyles.
Can I fax or mail in my order?
If you would like to fax or mail your order to us, please click the button below to download our order form.
Download Order Form
What should I print on my cards and calendars?
The most common choice for card and calendar personalization is your company name. You can also add the names of your staff, your company slogan or logo. All Cordial Greetings products include up to 4 lines available for imprint. Your calendars, since they are seen year round can include advertising information such as address, phone, fax and website information, hours and type of services you offer.
Can I take advantage of Mailing Services and Save Money on Postage?
Yes, because of the volume of mail we send during the holiday season, we are able to secure lower postage rates for our customers! We offer you the option to add mailing services to your online greeting card order, simply follow the steps after you have made your envelope selection. If you would like to add mailing services to any calendar order, give us a call at 1-800-257-8276 and one of our friendly customer service reps will assist you. We are here to help!
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What if my order is wrong?
Cordial Greetings works hard to ensure that every order is shipped correctly. If your order should arrive with an error, please contact Customer Service at 1-800-257-8276 and we will make every effort to help correct the problem.
Why does my credit card statement reference "Thayer"?
If paying by credit card, the company name "Thayer" will appear on your credit card statement. Thayer Publishing is the parent company of Cordial Greetings and all invoices are billed through them.
Can I customize my cards and calendars?
A selection of holiday cards are available to have a custom verses printed. You can write your own verse or choose one from another card for a nominal fee of $25 per order. Non-holiday cards are preprinted with verses and are not available for customization. Custom desk and wall calendars are available; please contact customer service for guidelines and pricing. All custom orders should be placed by faxing, calling or mailing your order to the main office.
How should I submit my Logo?
Artwork sent on a disk or via our website is preferred. Submit your artwork to CordialArtwork.com. Below are the programs and formats needed for artwork to be accepted on disk or via the Web. NOTE: We cannot access artwork sent in any program other than the ones listed below. (Sending artwork in another program will slow down the order process and could result in additional charges.) Artwork must include a customer name and account number (for existing customers). Zip files or CDs are acceptable. All fonts must be outlined and listed (Ex. Name of font, if it is Bold or Italic).
These are the preferred ways of receiving files:
- Adobe Illustrator CS 5 or earlier (All fonts must be converted to outlines and saved as EPS or AI.)
- Adobe Photoshop Bitmap Image (600 DPI saved as a TIFF line drawing.)
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Can I see a PROOF (sample) of my card/calendar before placing an order?
Electronic proofs or faxed proofs (showing only the size and placement of your logo on the cover) are available. There is a $15 charge for the first proof and a $5 charge for each proof thereafter. Production will begin once you approve your proof. Proofs must be requested at the time of order.
What are Overruns/Underruns?
We try to produce your order in the quantity specified, but we reserve the right to ship and bill up to 5% over or under the desired quantity. You will only be billed for the exact number of items that you receive. If your order is placed with a credit card, your card will automatically be charged after your order ships for any overruns.
If you receive additional items and do not wish to keep them, you may return them and we will gladly issue a refund.
Where is my Restaurant.com Gift Certificate?
For help with your Restaurant.com Gift Certificate, please click here