Below is a list of our most frequently asked questions. If you are unable to find the answer that you are looking for, click on the button below to chat with one of our representatives.
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When will my order be shipped?
Once we receive your order, it takes about 3 business days for processing and production of all Cordial Greetings cards, desk and wall calendars. Blank items may ship more quickly. Pocket planners, easel desk calendars and gift items have longer production times; See the ordering pages for each item for specific schedules. Most products ship ground from MN which takes 2 to 5 business days, depending on the destination. Shipping may be upgraded to Second Day or Next Day air; Please see the Shipping chart for prices.
Can I get my company logo printed on the cards and calendars?
Yes, logos may be added to the personalization for an additional $25 per logo per item.
What is the logo charge for?
The logo charge is to scan, size and store your artwork. Your logo will then be kept in an electronic file for easy reordering.
What typestyle will my imprint be in?
Cordial Greetings uses New Century Schoolbook upper and lower case font for personalization on all imprinted items. Other typestyles are available; please contact Customer Service at 1-800-523-9080 or email us at firstname.lastname@example.org. Verses are printed in a variety of typestyles.
Can I fax or mail in my order?
If you would like to fax or mail your order to us, please click the button below to download our order form.
Download Order Form
What Designer Envelope Options do you have?
You can view all of our designer envelope options by clicking the button below.
View Designer Envelopes
What should I print on my cards and calendars?
The most common choice for card and calendar personalization is your company name. You can also add the names of your staff, your company slogan or logo. All Cordial Greetings products include up to 4 lines available for imprint. Your calendars, since they are seen year round can include advertising information such as address, phone, fax and website information, hours and type of services you offer.
Can I take advantage of Bulk Mail Rates?
Yes, if you are mailing more than 200 pieces. We’re experts in direct mail and can offer solutions to your mailing questions! Many customers choose to have us print their bulk rate indicia as well as their return address on the envelopes. Call us at 1-800-523-9080 if you’re interested in other mail services such as folding, inserting or ink jet addressing. Cordial Greetings can do it all.
What if my order is wrong?
Cordial Greetings works hard to ensure that every order is shipped correctly. If your order should arrive with an error, please contact Customer Service at 1-800-464-2182 and we will make every effort to help correct the problem.
Why does my credit card statement reference "Thayer"?
If paying by credit card, the company name "Thayer" will appear on your credit card statement. Thayer Publishing is the parent company of Cordial Greetings and all invoices are billed through them.
Can I customize my cards and calendars?
A selection of holiday cards are available to have a custom verses printed. You can write your own verse or choose one from another card for a nominal fee of $25 per order. Non-holiday cards are preprinted with verses and are not available for customization. Custom desk and wall calendars are available; please contact customer service for guidelines and pricing. All custom orders should be placed by faxing, calling or mailing your order to the main office.
How should I submit my Logo?
Artwork sent on a disk or via our website is preferred. Submit your artwork to CordialArtwork.com. Below are the programs and formats needed for artwork to be accepted on disk or via the Web. NOTE: We cannot access artwork sent in any program other than the ones listed below. (Sending artwork in another program will slow down the order process and could result in additional charges.) Artwork must include a customer name and account number (for existing customers). Zip files or CDs are acceptable. All fonts must be outlined and listed (Ex. Name of font, if it is Bold or Italic).
These are the preferred ways of receiving files:
- Adobe Illustrator CS 5 or earlier (All fonts must be converted to outlines and saved as EPS or AI.)
- Adobe Photoshop Bitmap Image (600 DPI saved as a TIFF line drawing.)
For more information please visit this page.
Can I see a PROOF (sample) of my card/calendar before placing an order?
Paper proofs (showing only the size and placement of your logo on the cover) are available $15 for the first proof and $5 thereafter. Production will begin once you approve your proof. Proofs must be requested at the time of order.
What are Overruns/Underruns?
Overruns are created in our industry because we print a small percentage over the requested quantity – we do this in case some poorly printed pieces are found and removed when your product is checked by our Quality Control department. We try to produce your order in the quantity specified, but we reserve the right to ship and bill up to 5% over or under the desired quantity. You will only be billed for the exact number of items that you receive. If your order is placed with a credit card, your card will automatically be charged after your order ships for any overruns or additional freight costs.